Contact Non Gamstop Casinos

Got a question about something you've read on vinylworldcongress.co.uk, spotted an error, or want to suggest a brand we should look at? This page covers how to reach us and what happens once your message lands.

How to Reach the Team

Email is the best way to get hold of us. Send your message to [email protected] and a real person will read it and reply — we do not rely on automated responses. We aim to get back to you within two working days, though this can stretch slightly during busier periods.

A quick note on the subject line helps us route your message faster. Mentioning whether it's a general enquiry, a correction, or feedback on a specific casino means we can get the right person looking at it straight away.

What You Can Get in Touch About

Questions about our reviews — If you want more detail on how we rated a particular Curaçao-licensed operator, or why one site ranks above another, ask away.
Corrections — Welcome offers, terms and payment options at operators outside the UK licensing regime change regularly. If something on the site looks out of date, we want to know so we can check and update it.
Suggestions for new casinos to cover — Come across a new casino not on GamStop that isn't listed here? Tell us the name and where you found it and we'll take a look.
Feedback on our ranking method — If you disagree with how we've weighed bonuses, games or payment options, we're open to hearing the reasoning.
Site or content issues — Broken links, unclear wording, or anything that reads confusingly. Practical feedback like this genuinely helps us improve the site.

What We Can't Help With

We're an independent information and comparison resource, not a casino operator, payment processor or regulator. We can't process withdrawals, resolve account disputes, or make decisions on your behalf about self-exclusion schemes such as GAMSTOP. Those matters sit with the operator you're dealing with or, in the UK, with the Gambling Commission and GAMSTOP directly. If you contact us about a dispute with a specific casino, we can point you towards general guidance, but we cannot intervene on your account.

If you're weighing up your options before signing up anywhere, our guide to trusted non GamStop casinos in the UK covers how we approach ranking and what to check before you commit any funds.

Before You Write In: A Few Things Worth Knowing

Because a fair amount of what we receive relates to the same handful of topics, a few pointers might save you a round trip:

We do not process deposits, withdrawals or bonus claims — these are handled entirely by the individual casino, so account-specific issues need to go to their support team directly.
Bonus terms such as wagering requirements, minimum deposits and maximum withdrawal caps sit with the operator and can change without notice on their end, even where we've reported them accurately at the time of publishing.
All gambling activity on this site's covered operators is intended for adults aged 18 and over.
If you're getting in touch about your own gambling habits and want support, please say so — we'll point you towards general resources rather than treating it as a routine enquiry.

How We Handle Your Message

Your email arrives and is read by a member of our editorial team, not a bot.
We check whether it needs input from anyone else — for example, if it's a factual correction about a specific casino's terms.
You get a personal reply, usually within two working days.
If your message flags something that affects published content, we review it and update the page where appropriate.

A Word on Accuracy

We work to keep offer details, ratings and comparisons across the site current, but online casinos — particularly those licensed outside the UK, such as many Curaçao-based operators — can adjust their promotions, payment options and terms at short notice. If you spot a mismatch between what we've published and what you find on a casino's own site, telling us helps keep things accurate for the next reader.

Thanks for taking the time to read this far. Whatever the reason for getting in touch, we're glad to hear from you.